Frequently Asked Questions

Also See:
Virtual Dedicated Server (VDS) Technology
General FAQ's

CyberGuardian's Hosting Infrastructure

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A consumer is wise to investigate a hosting provider's infrastructure before comparing prices or plan specifications. The security and reliability of hosting infrastructures vary greatly, and unfortunately, many consumers do not discover the inferiority of their hosting service until it's too late.

CyberGuardian's fundamental philosophy lies in maintaining a bulletproof infrastructure. Our data center leads the industry in reliability, security, performance, and Internet availability. We are connected to the largest IP data-only network in the country, and offer uninterruptible power supplies and backup diesel generators that will keep each server running indefinitely in the event of a public power grid failure.

Unlike many other companies within the hosting industry who utilize cheap servers and inadequate facilities, CyberGuardian has taken every effort to ensure a premium, quality, rock-solid service. Should there ever be a problem, CyberGuardian's technicians can be in the data center fixing the problem in minutes, 24-hours a day, 7-days a week, 365-days a year.

At CyberGuardian, you can rest assured knowing we have chosen to do business with industry leaders in their specialty areas, to ensure our customers receive the premier website hosting infrastructure in the industry.

Internet Data Center

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Cogent's Data Centers set the standard for commitment to availability, performance, reliability, security, and Internet accessibility. These centers directly connect to the Internet through Cogent's powerful, high-capacity fiber optic backbone. Today, Cogent's backbone is 80 Gbps (8 wavelengths), making it the largest IP data-only network in the country. Cogent Data Centers include an uninterruptible power supply and backup diesel generators that can keep each server running indefinitely without direct electric grid power. The centers provide active server and application monitoring, helping hands and tape backup capabilities. They are equipped with optimal environment controls, including sophisticated air conditioning and humidifier equipment as well as stringent physical security systems.

• Cogent Facilities include:
  
• Uninterruptible power supply
• Direct connections to Cogent's multinational IP network
• 24x7x365 extensive network monitoring and facility security
• Diesel generators for power backup
• Electronic-sensitive fire suppression systems

Tier 1 Network

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Cogent is a multinational Tier 1 Internet service provider consistently ranked as one of the top 10 networks in the world.

Better performance and reliability thanks to an intelligent fiber optic network design Cogent's transit and transport services run on our multiple OC-192 network that is optimized for the most demanding customers. Cogent guarantees that the network is non-oversubscribed and that jitter and latency are non-issues for customers.

Network Equipment

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Our Network is built upon Cisco Networking Equipment. This equipment provides exceptional speed, power, and availability to our network. Our Cisco Routers, Firewalls and switches are completely duplicated and set as failovers. This eliminates points of failure and allows us to achieve maximum uptime.

Cisco 7200 Series Router at a glance:
Cisco 7200 combines exceptional performance with flexible connectivity options that allow up to 256,000 simultaneous connections and unparalleled feature support. It is also Cisco's fastest single-processor router and provides industry-leading serviceability and manageability features.

Cisco PIX Firewall 500 Series at a glance:
The world-leading Cisco PIX 500 Firewall Series is a family of security appliances that deliver unprecedented levels of security, performance and reliability. PIX Firewalls provide the highest levels of security and have earned many industry accolades.

Cisco Catalyst 3500 Series XL Switches at a glance:
The Cisco Catalyst 3500 Series XL is a scalable line of switches that deliver premium performance. The switch features eight Gigabit 1000Base-X ports and a 10-Gbps switching fabric.

Dell PowerEdge® Servers

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Our customers have the advantage of being hosted on Dell's world-class, rack-optimized PowerEdge servers. The PowerEdgeprovides exceptional levels of availability, flexibility, reliability, and performance. These servers provide up-times that are unmatched in the Industry.

PowerEdge at a glance:
An expandable, powerful solution, the PowerEdge is designed with a flexible architecture enabling a multitude of performance-driven tasks. The reliable, scalable design takes the PowerEdge to a new level of readiness for applications requiring high system performance, and high I/O throughput. The PowerEdge includes dual Intel® PRO/1000 XT embedded network connections, each providing 1000MB/s of bandwidth to alleviate bottlenecks and maximize uptime through failover capability. The PowerEdge server's efficient size and scalable infrastructure positions itself as a high-performance server.

• Intel® Pentium® processors
• 3 hot-swappable hard drive bays
• 133MHz front side bus that allows for faster data throughput compared to 100MHz front side bus speeds
• Hot-plug redundant Cooling
• Integrated dual-channel Ultra3 (U160) SCSI controllers provides one of the latest high performance SCSI technologies available
• ECC memory
• ServerWorks HE-SL Chipset utilizes memory interleaving for faster memory access and a triple peer PCI bus architecture for uncompromising I/O throughput.
• Integrated dual Gigabit NICs with load balancing and failover support keep PCI slots open and the server available.

Backup/Restore Systems

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All servers are backed up by IBM's Tivoli Storage Manager, and IBM's 3600 LTO Series tape backup system. These components are a sophisticated backup system designed to protect your data against hardware failure, data corruption, and other errors. Storage Manager's smart-data-move and store techniques provide for fast, reliable data backups and restorations.

On-Demand Backups:
Create full data backups of your VDS through your VDS Manager. These backups can be restored with ease, ensuring your backup can be operational within minutes.

Tivoli Storage manager at a glance:
Tivoli storage products are unmatched in providing a combination of scalability, intelligent data technology, disaster preparation, and broad platform and application support. All of this is accomplished through this one centralized, automated solution. IBM Tivoli Storage Manager's core functions include: Data backup and restore, managed data archive and retrieve, protection for 24x365 business-critical applications.

IBM's 3600 LTO Series at a glance:
Using a modular architecture, the 3600 Series LTO automated tape family brings performance, capacity, and high-density to enterprise tape backup applications.

• Our storage capacity is 10 TeraBytes of archived data
• 15 MB/s native backup rate (54 GB/hr native; up to 108 GB/hr compressed)
• Ultra2 SCSI (LVDS) interface - Supports up to 80 MB/s
• Integrated barcode reader for improved media management
• Hot-plug drive capability to add or remove drives without powering down the unit